Returns and warranty without the confusion
Sales returns, purchase returns, damaged stock, warranty and guarantee dates on every sale and job, and a warranty report — with money and stock moving correctly every time.
| Product | Code | Category | Cost | Price | Stock | Alert |
|---|---|---|---|---|---|---|
| iPhone 13 screen (OEM) | 58785157 | Screens | 5,200 | 9,500 | 14 | OK |
| Samsung A54 battery | 49824093 | Batteries | 1,100 | 2,000 | 6 | Low |
| Charging IC 1612 | 31812809 | ICs | 350 | 900 | 1 | Reorder |
| Tempered glass (all) | 72357689 | Accessories | 60 | 250 | 120 | OK |
| Vivo V40E panel | 43742890 | Screens | 9,000 | 15,000 | 1 | Reorder |
| Type-C cable 1m | 65466219 | Accessories | 110 | 350 | 45 | OK |
Every return in its place
Sales returns credit the customer, purchase returns debit the supplier, damages leave stock without touching sales figures — and the return ratio report shows patterns.
| Product | Code | Category | Cost | Price | Stock | Alert |
|---|---|---|---|---|---|---|
| iPhone 13 screen (OEM) | 58785157 | Screens | 5,200 | 9,500 | 14 | OK |
| Samsung A54 battery | 49824093 | Batteries | 1,100 | 2,000 | 6 | Low |
| Charging IC 1612 | 31812809 | ICs | 350 | 900 | 1 | Reorder |
| Tempered glass (all) | 72357689 | Accessories | 60 | 250 | 120 | OK |
| Vivo V40E panel | 43742890 | Screens | 9,000 | 15,000 | 1 | Reorder |
| Type-C cable 1m | 65466219 | Accessories | 110 | 350 | 45 | OK |
Sales & purchase returns
Add, edit, PDF, email.
Damages
Separate damaged-stock record and report.
Warranty / guarantee
Dates on sales and jobs, warranty report.
Return ratio report
Which products and suppliers cause returns.
Who uses Damages, Returns & Warranty
Mobile & Accessories Shop Software
IMEI on every phone sold, retail/wholesale prices, warranty and udhaar
See how it works →Electronics & Appliances Store Software
Serial numbers, warranty claims, instalment ledgers and after-sales service
See how it works →Computer & IT Hardware Shop Software
Serials on every unit, quotations for offices, warranty and repairs
See how it works →Everything else in OneSuit
Repair Ticket Management
Create service jobs and keep customers updated on WhatsApp
Point of Sale
Fast register for sales, payments and customers in one place
Inventory Management
Serialise your inventory, track batches and get low-stock alerts
WhatsApp & SMS Notifications
Automatic job updates, invoices and reminders on WhatsApp
Accounting & Ledgers
Udhaar, expenses, cash flow and real profit — no accountant needed
Employees, HR & Payroll
Roles, attendance, shifts, leave and payroll
Commissions
Commission programs for technicians and sales agents
Reporting & AI Analytics
50+ reports and AI insights on sales, stock and staff
Damages, Returns & Warranty FAQs
Can I return part of a sale?
Yes, line-item returns with payment adjustment.
Does warranty apply to services?
Yes, on service jobs as well as products.
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