Repair Ticket Management System
Increase your repair shop's efficiency with service jobs that reduce losses and manual errors. Keep customers updated on WhatsApp at every step and keep your technicians on the same page.
| Ref | Customer | Device | Technician | Status | Payment | Total | Due |
|---|---|---|---|---|---|---|---|
| SJ_1119 | Ahmed R. | Vivo Y20 | Aqib | Delivered | paid | 3,600 | 0.00 |
| SJ_1118 | walk-in | iPhone 14 | Aqib | Pending | unpaid | 2,000 | 2,000 |
| SJ_1117 | Sana M. | iPhone 11 | Aqib | Intake | unpaid | 7,000 | 7,000 |
| SJ_1116 | walk-in | Oppo A54 | Atif | Ready for pickup | paid | 4,500 | 0.00 |
| SJ_1115 | Bilal K. | Apple 13 Pro | Atif | In progress | paid | 9,500 | -1,500 |
| SJ_1114 | walk-in | Samsung A54 | Aqib | Completed | unpaid | 1,000 | 1,000 |
Less time managing, more time repairing
Create a service job in 20 seconds: customer, device, IMEI, fault, technician and scheduled date. Filter by status or payment, search any job, and move it through Intake → In Progress → Ready for Pickup → Delivered.
| Ref | Customer | Device | Technician | Status | Payment | Total | Due |
|---|---|---|---|---|---|---|---|
| SJ_1119 | Ahmed R. | Vivo Y20 | Aqib | Delivered | paid | 3,600 | 0.00 |
| SJ_1118 | walk-in | iPhone 14 | Aqib | Pending | unpaid | 2,000 | 2,000 |
| SJ_1117 | Sana M. | iPhone 11 | Aqib | Intake | unpaid | 7,000 | 7,000 |
| SJ_1116 | walk-in | Oppo A54 | Atif | Ready for pickup | paid | 4,500 | 0.00 |
| SJ_1115 | Bilal K. | Apple 13 Pro | Atif | In progress | paid | 9,500 | -1,500 |
| SJ_1114 | walk-in | Samsung A54 | Aqib | Completed | unpaid | 1,000 | 1,000 |
Filter & search jobs
Find any job by reference, customer, device, technician, status or payment state.
Status pipeline
Intake, Pending, In Progress, Completed, Ready for Pickup, Delivered — each with its own list.
Assign technicians
Every job has an owner. Reassign in one click when someone is off.
Export & print
Export jobs to PDF/Excel and print job cards or thermal receipts.
Minimise risk, maximise productivity
Checklists and photos at intake stop disputes before they start. Send the estimate for approval, collect an advance, and record warranty on the job so a customer coming back after 20 days sees exactly what was done.
| Ref | Customer | Device | Technician | Status | Payment | Total | Due |
|---|---|---|---|---|---|---|---|
| SJ_1119 | Ahmed R. | Vivo Y20 | Aqib | Delivered | paid | 3,600 | 0.00 |
| SJ_1118 | walk-in | iPhone 14 | Aqib | Pending | unpaid | 2,000 | 2,000 |
| SJ_1117 | Sana M. | iPhone 11 | Aqib | Intake | unpaid | 7,000 | 7,000 |
| SJ_1116 | walk-in | Oppo A54 | Atif | Ready for pickup | paid | 4,500 | 0.00 |
| SJ_1115 | Bilal K. | Apple 13 Pro | Atif | In progress | paid | 9,500 | -1,500 |
| SJ_1114 | walk-in | Samsung A54 | Aqib | Completed | unpaid | 1,000 | 1,000 |
Pre & post repair checklists
Checklist categories and items per device type; see completion in the Checklist Completion report.
Estimate → approval
Estimate on the job, customer approves on WhatsApp, balance due tracks advance payments.
Warranty tracking
Warranty / guarantee dates on jobs and sales with a dedicated warranty report.
Maintenance history
Every device a customer ever brought in, with job type, technician and status.
Parts, stock and commission tied to the job
Parts used on a job are deducted from stock with their cost, so you see profit per repair — and technician commission calculates itself from commission rules.
| Product | Code | Category | Cost | Price | Stock | Alert |
|---|---|---|---|---|---|---|
| iPhone 13 screen (OEM) | 58785157 | Screens | 5,200 | 9,500 | 14 | OK |
| Samsung A54 battery | 49824093 | Batteries | 1,100 | 2,000 | 6 | Low |
| Charging IC 1612 | 31812809 | ICs | 350 | 900 | 1 | Reorder |
| Tempered glass (all) | 72357689 | Accessories | 60 | 250 | 120 | OK |
| Vivo V40E panel | 43742890 | Screens | 9,000 | 15,000 | 1 | Reorder |
| Type-C cable 1m | 65466219 | Accessories | 110 | 350 | 45 | OK |
Parts from stock
Screens, batteries, ICs deducted from the right warehouse with supplier cost.
Technician commission
Commission programs and rules per technician; receipts and report monthly.
Service Jobs report
Jobs by status, technician and period — plus profit per job.
Works on a phone
Technicians update jobs from an Android phone at the bench.
Customers stop calling, technicians stop guessing
Automated WhatsApp and SMS templates for received, ready and delivered. Customers with a portal login track the job themselves.
| Time | Customer | Template | Status |
|---|---|---|---|
| 10:42 | 0300-1234567 | job_received | Delivered |
| 16:10 | 0300-1234567 | ready_for_pickup | Read |
| 18:05 | 0300-1234567 | invoice | Sent |
WhatsApp templates
Job received, ready for pickup, invoice, payment reminder — editable templates with a message log.
Client portal tracking
Customer logs in and sees job status, invoices and pays online.
Email & SMS
Same notifications by email or SMS if you prefer.
Team notes
Internal notes stay with the shop, diagnostic notes go to the customer.
Usman Tariq of iCare, Hafeez Center Lahore
“Warranty ka jhagra khatam. Job card pe sab likha hota hai — date, part, technician. Customer ko screenshot bhej deta hoon.”
Who uses Repair Ticket Management
Mobile Repair Shop Software
Service jobs, IMEI, parts stock and WhatsApp "phone ready" updates
See how it works →Laptop & Computer Repair Software
Serial tracking, intake checklist, quotations and WhatsApp updates for longer jobs
See how it works →Auto Workshop Software
Job cards by number plate, service history, parts & labour billing
See how it works →Electronics & Appliance Repair Software
AC, fridge, TV, UPS & solar — jobs, field visits, AMC contracts
See how it works →Watch & Jewellery Repair Software
Repair jobs with item photos, retail sales, serials and customer trust
See how it works →Everything else in OneSuit
Point of Sale
Fast register for sales, payments and customers in one place
Inventory Management
Serialise your inventory, track batches and get low-stock alerts
WhatsApp & SMS Notifications
Automatic job updates, invoices and reminders on WhatsApp
Accounting & Ledgers
Udhaar, expenses, cash flow and real profit — no accountant needed
Employees, HR & Payroll
Roles, attendance, shifts, leave and payroll
Commissions
Commission programs for technicians and sales agents
Reporting & AI Analytics
50+ reports and AI insights on sales, stock and staff
Client Portal
Customers track jobs, view invoices and pay online
Repair Ticket Management FAQs
Can I add custom fields to a job?
Yes — device type, colour, accessories, priority and notes; checklists cover the rest.
Can I reassign a job to another technician?
Yes, edit the job and change the technician; the commission follows the new technician.
Can I make an invoice from a service job?
Yes — Awaiting Payment turns into a paid invoice from the same screen, cash / card / JazzCash / udhaar.
Does it work with IMEI?
Yes, IMEI / serial is a field on jobs and on serialised products.
Can I add warranty on repair services?
Yes, warranty and guarantee dates are on every job and sale, with a warranty report.
Can customers track their repair?
Yes — WhatsApp updates at each step, and customers with a portal login see live status.
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