Customer replied on WhatsApp — where do I see it?

Customer replied on WhatsApp — where do I see it — this article covers what it is, where it lives in OneSuit and exactly what to do. Part of the WhatsApp, SMS & Email section of the OneSuit Knowledge Base.

Where to find it: WhatsApp

Steps

1. Replies arrive on your WhatsApp phone/app, not inside OneSuit.
2. Update the job or approval manually.

Tips

• Two-way inbox is on the roadmap.

Need help?

If something on this page does not match what you see in OneSuit, message our support team on WhatsApp with your subdomain and a screenshot — we reply within minutes during business hours (Mon–Sat, 10am–8pm PKT).