WhatsApp message logs

WhatsApp message logs — this article covers what it is, where it lives in OneSuit and exactly what to do. Part of the WhatsApp, SMS & Email section of the OneSuit Knowledge Base.

Where to find it: WhatsApp → Message Logs

Steps

1. Open Message Logs.
2. See every message, template, time and status.
3. Filter by customer.
4. Resend if needed.

Tips

• Check logs before assuming a message failed.

Need help?

If something on this page does not match what you see in OneSuit, message our support team on WhatsApp with your subdomain and a screenshot — we reply within minutes during business hours (Mon–Sat, 10am–8pm PKT).