Message not delivered — troubleshooting

Message not delivered — troubleshooting — this article covers what it is, where it lives in OneSuit and exactly what to do. Part of the WhatsApp, SMS & Email section of the OneSuit Knowledge Base.

Where to find it: WhatsApp → Message Logs

Steps

1. Check the status in logs.
2. Verify the customer number has country code.
3. Check quota.
4. Reconnect the number in Settings.

Tips

• Numbers must be saved as 03xx… or +923xx….

Need help?

If something on this page does not match what you see in OneSuit, message our support team on WhatsApp with your subdomain and a screenshot — we reply within minutes during business hours (Mon–Sat, 10am–8pm PKT).