WhatsApp templates: editing and placeholders

WhatsApp templates: editing and placeholders — this article covers what it is, where it lives in OneSuit and exactly what to do. Part of the WhatsApp, SMS & Email section of the OneSuit Knowledge Base.

Where to find it: WhatsApp → Templates

Steps

1. Open Templates.
2. Edit Job received, Ready for pickup, Delivered, Invoice, Quotation, Payment reminder.
3. Use placeholders like {customer_name}, {job_ref}, {amount}, {business_name}.
4. Save.

Tips

• Write in Roman Urdu if your customers prefer.

Need help?

If something on this page does not match what you see in OneSuit, message our support team on WhatsApp with your subdomain and a screenshot — we reply within minutes during business hours (Mon–Sat, 10am–8pm PKT).