Creating a service job (repair ticket)

This guide explains Creating a service job (repair ticket) in OneSuit, step by step. It applies to every plan unless noted, and works the same on desktop, the Windows app and a phone browser.

Where to find it: Service & Maintenance → Service Jobs → Create

Steps

1. Click Create.
2. Select or add the customer.
3. Enter device, model and IMEI/serial.
4. Describe the fault and add photos.
5. Assign a technician and scheduled date.
6. Enter estimate and any advance.
7. Save and print the job card.

Tips

• Reference numbers look like SJ_1119.

Need help?

If something on this page does not match what you see in OneSuit, message our support team on WhatsApp with your subdomain and a screenshot — we reply within minutes during business hours (Mon–Sat, 10am–8pm PKT).