Customer approves the estimate online

Customer approves the estimate online — this article covers what it is, where it lives in OneSuit and exactly what to do. Part of the Service & Maintenance (Repair Jobs) section of the OneSuit Knowledge Base.

Where to find it: Client Portal

Steps

1. Customer logs in to the portal.
2. Opens the job.
3. Clicks Approve.
4. Job moves from Awaiting Approval to In Progress.

Tips

• Or the customer replies on WhatsApp and you approve manually.

Need help?

If something on this page does not match what you see in OneSuit, message our support team on WhatsApp with your subdomain and a screenshot — we reply within minutes during business hours (Mon–Sat, 10am–8pm PKT).