Handling a job the customer never collected

Handling a job the customer never collected — this article covers what it is, where it lives in OneSuit and exactly what to do. Part of the Service & Maintenance (Repair Jobs) section of the OneSuit Knowledge Base.

Where to find it: Service Jobs

Steps

1. Filter Ready for Pickup older than 30 days.
2. Send a reminder template.
3. After your policy period, mark as Unclaimed and adjust stock if parts are reused.

Tips

• State the unclaimed policy on the job card.

Need help?

If something on this page does not match what you see in OneSuit, message our support team on WhatsApp with your subdomain and a screenshot — we reply within minutes during business hours (Mon–Sat, 10am–8pm PKT).