Service job statuses explained

Service job statuses explained — this article covers what it is, where it lives in OneSuit and exactly what to do. Part of the Service & Maintenance (Repair Jobs) section of the OneSuit Knowledge Base.

Where to find it: Service Jobs

Steps

1. Intake — received.
2. Pending — waiting for approval or parts.
3. In Progress — technician working.
4. Completed — repair done.
5. Ready for Pickup — customer notified.
6. Delivered — handed over.

Tips

• Each status can trigger a WhatsApp template.

Need help?

If something on this page does not match what you see in OneSuit, message our support team on WhatsApp with your subdomain and a screenshot — we reply within minutes during business hours (Mon–Sat, 10am–8pm PKT).