Sending WhatsApp updates for jobs

Sending WhatsApp updates for jobs — this article covers what it is, where it lives in OneSuit and exactly what to do. Part of the Service & Maintenance (Repair Jobs) section of the OneSuit Knowledge Base.

Where to find it: WhatsApp → Templates

Steps

1. Edit the templates for Job received, Ready for pickup, Delivered.
2. Placeholders fill customer name, job reference and amount.
3. Change status on the job — the message sends automatically.
4. Check WhatsApp → Message Logs.

Tips

• Messages count against your monthly quota.

Need help?

If something on this page does not match what you see in OneSuit, message our support team on WhatsApp with your subdomain and a screenshot — we reply within minutes during business hours (Mon–Sat, 10am–8pm PKT).