Stock doesn’t match the shelf

Stock doesn't match the shelf — this article covers what it is, where it lives in OneSuit and exactly what to do. Part of the Troubleshooting section of the OneSuit Knowledge Base.

Where to find it: Products

Steps

1. Check Adjustments and Damages for missing entries.
2. Check Transfers not received.
3. Look for sales returns.
4. Run a stock count and apply.

Tips

• Train staff to record damages.

Need help?

If something on this page does not match what you see in OneSuit, message our support team on WhatsApp with your subdomain and a screenshot — we reply within minutes during business hours (Mon–Sat, 10am–8pm PKT).