WhatsApp messages not sending

WhatsApp messages not sending — this article covers what it is, where it lives in OneSuit and exactly what to do. Part of the Troubleshooting section of the OneSuit Knowledge Base.

Where to find it: WhatsApp

Steps

1. Check Message Logs status.
2. Check quota.
3. Reconnect the number.
4. Confirm the customer phone has a country code.

Tips

• Test with your own number.

Need help?

If something on this page does not match what you see in OneSuit, message our support team on WhatsApp with your subdomain and a screenshot — we reply within minutes during business hours (Mon–Sat, 10am–8pm PKT).